SHIPPING & RETURNS
SHIPPING POLICY
Free Local Shipping in Qatar
Once the payment is confirmed, we do our best to make sure the orders are shipped within 2 to 5 working days. Please keep in mind that delivery times should be used as a guide only
RETURN & EXCHANGE POLICY
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How do I make a return?
Within 7days after receiving the order, if you are dissatisfied with it and you want to return any item, please contact our Team by email moonsboutique21@gmail.com to begin the process, stating:
1. The order number.
2. The item's name you wish to return.
3. The reason for return.
Our Team will review your case and send you all the instructions. Once it arrives our facilities, the item(s) will be refunded within 7 working days. Important: We do not offer exchanges, only returns.
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Returnable Items
- Products unopened, unused and sealed in their original packaging, including the protective cellophane or labels (if any);- Faulty items damaged/broken during transportation;
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Non-returnable items
- Products purchased in promotion for nearing expiry date;- Open, used products;- Any issue with the products detected after the 15 days of being delivered have passed.
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Return Shipping Fees
1. Shipping fees to return the items are at the customer's own expense - (excluding situations of damaged/faulty items).a) Return by Standard Mail: Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
b) Return by DHL: Please contact us: moonsboutique21@gmail.com, so we can send you the payment instructions and schedule the return with the courier.